Privacy Policy

Effective since: Sep 20 2023

1. Introduction

This is the Privacy Policy of SurprisMe, (“SurprisMe”, “us”, “we”, or “our”) which is incorporated into and is subject to our Terms of Use.This Privacy Policy covers our treatment of information gathered when you are using or accessing the Services.

2. Information we collect

When you visit and use our App , install the App on your device, or register for an account with SurprisMe, some personally identifiable information about you is collected in order for us to be able to provide you with the Services. Further details about this are set out below.

2.1. “Registration and Account Data”

When you install the Service on your device and/or register for an account with SurprisMe, personally and/or non-personally identifiable information about you may be collected. There are two types of Registration and Account Data

Information you provide (mandatory) - You will be asked to provide your gender, your photo, name or an alias and date of birth together with your mobile phone .

Information you provide (optional) - You may also choose to provide other personally identifiable information such as your photos or videos of yourself, description of yourself and information about your interests. For example you can indicate your interests in your profile page. The provision of such information is entirely optional.

2.2. Location Information

‘Location Data’ is information such as your current location can derived from your GPS ( GPS coordinates) WIFI ( approximate city location), IP address (country location) which may be disclosed to either us or other users or both. We require Location Data to securely and reliably set up and maintain your account and to provide our Services to you and maintain the integrity and security of our Services. Your current location is essential to the effective operation of our Services and helps us ensure the correct and anticipated connections are made.

Consequently we may collect, use, and store additional information about your location - such as your current precise position or places where you’ve previously used our Services - to operate or personalize our services including with more relevant connections.

2.3. Log Data

We receive information when you view content on or otherwise interact with our services, which we refer to as “Log Data”.

For example, when you visit our websites, sign into our services, interact with our email notifications, use your account to authenticate to a third-party service, we may receive information about you. This Log Data includes information such as your IP address, browser type,

operating system, configuration information made available by the SurprisMe app or desktop browser, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms (including those not submitted as queries), and cookie information. We also receive Log Data when you click on, view, or interact with links or make connections on our Services and general information about your communications on SurprisMe such as the user you have communicated with and the date and duration of your communications ( but not the content of such communications, unless required for safety and security reasons) including when and if you install another application through our Services. We use Log Data to operate our Services and ensure their secure, reliable, and robust performance. The purpose for using Log Data is to protect the security of accounts and to determine what is popular on our services and importantly Log Data is used to enable you to make connection with new and former connections on SurprisMe. We also use this data to improve our Services and to improve the effectiveness of our own marketing. We also use metadata, which means information related to items to you have made available through SurprisMe, such as the date or location that you made a connection via the SurprisMe App.

We do not keep Log Data beyond 30 days.

2.6. During usage of the App

Device information – SurprisMe may collect and store information about the device(s) which you use to install and access the App, such as your device model, unique device identifier, IP address, device capability and statistics on page views.

Your activity - SurprisMe may collect and store information about your and others’ usage of and activity within the App and our Site. We require the ability to access your camera / microphone and to record video/ audio for us to deliver the video and audio, including music files and related files in order for you to use and enjoy the Services whilst using the App and our Site and also to help us with our compliance requirements, such as ensuring under 18s are not permitted to use our App or our Site.

Content you shared - SurprisMe allows you to share your profile, interests, text messages, photos, screenshots, videos, music and other communications in the App with other users, and if you choose to do so, your in-App profile, interests, text messages, photos, screenshots, videos, music choices and other communications will be stored on our servers. In addition, if you choose to share these items with other SurprisMe users, we may not be able to remove them from our servers or make them unavailable to anyone you have shared them with. By choosing to share such information, you agree that you may no longer be able to control how that information is used and that it may become publicly available (depending in part on your actions or the actions of the other users with whom you have shared the information). SurprisMe shall not be responsible for any use or misuse of such information that you share with other users.

Content you created - We may also collect and store any user content (e.g. photos, screenshots, comments, interests and other materials) that you create or post on the App (“User Content”).

Error-reporting information – We also collect error-reporting information if the App crashes or fails to operate properly so that we can investigate the error and improve the stability of the App for future releases. In general these reports do not contain personally identifiable information, or only incidentally. These error reports contain information such as the type and version of your device, the device identifier, the time the error occurred, the feature being used and the state of the App when the error occurred. We do not use this information for any purpose other than investigating and fixing the error.

2.7. When you visit our Site

We may use online tracking technology such as cookies, pixel tags, web beacons and other similar technologies to automatically collect information about:

· your visits to our Site, such as your browsing history, how long you stay on our Site, and how often you visit; and

· your location information as provided by your mobile or other device when you interact with our Site, including your IP address and general geographic location; and the device that you use to browse our Site (e.g. your device ID, operating system, type of device, browser type and version, mobile application crashes and other system activity, and third party sites you were using before interacting with our services).

You have the right to disable any of these online tracking technologies. These help us ensure you are able to log into your account securely, develop our Services by using data analytics and develop new services for our users. To learn more about how we use the above data, please see the Cookie Policy section below.

2.8. Age

The Service is not directed at children or persons under the age of eighteen (18) and we do not knowingly collect personally identifiable information from children or persons under the age of eighteen (18) as part of the Service. We do however collect information regarding your age to ensure underage users are not part of our platform in order to maintain the security of our Services and use third parties to help us maintain the correct age profile for our App. If we become aware that we have inadvertently received or collected personally identifiable information from a user under the age of eighteen (18) as part of the Service, we will delete such information from our records. If you are under the age of eighteen (18), please do not use the Service.

3. Your User Profile

You can access, control and modify your the information you provide for your user profile on the App (your “Profile”) at anytime. This includes your Profile and profile pictures and videos, name, interests, personal bio, languages you speak and your birthday all of which can be shared with your SurprisMe contacts. So please ensure you only share what you want to include in your Profile. Your Profile will be made available to other users of the App who are connected to you. In addition, your Profile is discoverable by other App users, for example, through listing of App contacts in the App that will include your proximity to other users.

4. Purpose and use of personal information

We adopt the data minimization principle when collecting and using your data and ensure that your data will only be used in accordance with the stated purposes below. We will only process your data in connection with the Service and for other related business purposes, including:

4.1 To provide you with the Service, including:

· to connect you with other users within the App;

· to enable you to share your Profile with other users on the App;

· to allow you to send images and videos through the App;

· to show you the names of persons you communicate with and to show your name to persons you communicate with on the App;

· to provide you with certain features of the App that may be offered from time to time, such as our Premium Services.

· to enable you to contact us

· connect with third parties for payment processing

· to run analytics to provide you with better and relevant connections, provide you with additional offers and for the purpose of providing you with updates to our Services.

4.2 To help us administer and maintain your account and User Profile on the App, including:

· creating and updating your account;

· and delivering to you any administrative notices, alerts and communications relevant to your use of the App.

· To facilitate networking opportunities through the Service and provide you with location or interests information relating to other users of the App.

· We use the information we have to develop, test and improve our Services, including by conducting surveys, compiling research, statistics and analytics as well as habits and behaviors of users such as transactional history, online interactions, and testing and troubleshooting new products and features.

· To handle and process any payments for transactions carried out through the Service via third party providers.

· Communicate with you about our Services, and let you know about our policies and terms.

· We also use your information to respond to you when you contact us.

4.3 Promote safety, integrity and security.

· For audit, compliance, controls, security and other risk management purposes we use the information we have to verify accounts and activity, combat harmful conduct, detect and prevent other bad experiences, illegal behavior, maintain the integrity of our Services, and promote safety and security. For example, we use a combination of automated detection technology and manual review of the data we have to investigate suspicious activity or violations of our Terms of Use and policies such as this Privacy Policy and enable you to report and contact us if you have any issues to raise.

4.4 For business management purposes, including data and record management:

· To establish, exercise and/or defend our legal rights.

· To comply with our legal, regulatory and reporting requirements to regulatory bodies.

· To ensure the safety of users through content moderation.

· In connection with a corporate transaction involving SurprisMe, such as the purchase or sale of a business unit, an acquisition, merger, sale of assets, or another similar event.

· To enable us to provide the Services and our contractual commitments to you.

· To enable us to carry out our contractual obligations with our SurprisMe Group and third parties.

4.5 Information across Our Services:

· We connect information about you and your activities on SurprisMe with our other Apps and Services provided by us to provide you with a broad engagement experience and to provide a more tailored and consistent experience with your use of the Services.

5. Legal Basis for processing your data

There are different legal reasons for processing your data while you are using our Service. With respect to these legal reasons, we process your data for one or more of the following basis.

· As is necessary to fulfill our contract (Terms of Use with you)

· Legitimate Interests. Where the processing is necessary for legitimate interests pursued by us or by a third party for example for the prevention of fraud, network and information security, internal administrative purposes, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal information.

· Your Consent. Where you have given us consent to process your personal information for specified purposes, such as to provide our Service and other items requested by you.

· Comply with the Law. Where the processing is necessary for compliance with a legal obligation or requirement.

· As is necessary in the public interest and to protect your vital interests or those of others.

6. Sharing with Third-Party Partners “Shared Information”

We provide information and content to affiliates, vendors and service providers who support our business, such as by providing technical infrastructure services, analyzing how our Services are used, providing customer service, security services, facilitating payments, music sharing or conducting surveys. Examples of where your information may be disclosed or transferred to other users, our affiliates in the SurprisMe Group or Third-Party Partners for any of the purposes mentioned above in order for the Services to be provided to you are:

· Your publicly visible information and Profile, which may include your SurprisMe ID, name, gender, region and photos, date of birth, interests;

· All the information you make available to other users or information about you that is made available by other SurprisMe users;

· Our parent company, subsidiaries, affiliates and/or branch offices (collectively the “SurprisMe Group”) who support the App or Site Services as well as the integration of your information with our other apps who deliver and perform the Services;

· Any of our or any SurprisMe Group member’s agents, contractors including, IT companies who support our website and other business systems, back office service providers, payment service providers, data management and analytics service providers, and data cleansing service providers and subject to your consent direct marketing companies and mailing houses who help us manage our electronic and mailed communications;

· Any professional advisors (including our legal advisors and auditors);

· Any regulatory authorities, law enforcement, courts and other governmental agencies;

· And any of our actual or proposed assignees or transferees of any part of our business or operations.

7. Parties with whom you may choose to share your User Content

Any information or content that you voluntarily disclose or post on the App, such as your User Content, becomes available to the public. Once you have shared such User Content or made it public, that User Content may be viewed and re-shared by others and it may not be possible to prevent the distribution of that Content once it becomes public.

Even if you remove any User Content (e.g. screenshots, etc.) that you created or posted on the App, copies of such User Content may remain accessible in the cached and archived pages of the App.

Any personally identifiable information that you: (i) share in text messages, photos, videos or otherwise in or through the App with other users; or (ii) submit via live messaging on the App, can be viewed and used by others. SurprisMe is not responsible for any use or misuse of such information that you share or submit.

8. Data Access and Removal

You can always control what information you choose to share with us on the App (except for information which we have indicated as mandatory for you to provide).

You can choose to remove your data anytime you want. You can delete your account by using the corresponding functionality directly on the service. To do so, please follow these instructions:

· Log into your account;

· Tap the last button at the bottom of the screen;

· Choose 'Settings' at the bottom of the screen;

· Choose 'Delete Account';

· Tap 'Delete'.

9. Security

Protecting your privacy and personal information is a top priority for SurprisMe. We protect the privacy and security of all personally identifiable information you provide to us. We run stress tests on our systems to help us improve. Access to all personally identifiable information is strictly restricted to SurprisMe , contractors, agents and Third-Party Partners and service providers who need to know that information in order to provide, operate, develop, maintain, support or improve the Service or otherwise carry out any of the purposes as set out in this Privacy Policy. SurprisMe implements appropriate technical and physical security measures, such as using password protection, access logs, and system monitoring to maintain the confidentiality and security of all users’ information against any loss or unauthorized disclosure, use and modification.

However, due to the inherent nature of the Internet and related technology, we do not guarantee the protection of information under our control against any loss, misuse or alteration.

Your information may be stored and processed in any country in which SurprisMe or its service providers maintain facilities. In this regard, or for purposes of sharing or disclosing data as described in this Privacy Policy, SurprisMe reserves the right to transfer information outside of your country. By using the Service, you consent to any such transfer of information outside of your country.

When we transfer personal information internationally, we put in place safeguards in accordance with applicable law. If you would like to know more about our personal data transfer practices, please contact us at the contact details set out under the “Contact Information” section.

We may also pseudonymize or aggregate Personal Information for analytical purposes. This helps us develop new and improve existing services, conduct fraud detection and account safety analysis, analyses usage trends, and provide third party service providers with basic statistics about how their service is being used by SurprisMe users.

10. Retention of Your Data

We will keep your personal data only for so long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless the law requires us to keep it for a longer period. Once we no longer need your personal data, we will either irreversibly anonymize or securely delete it from our servers.

11. Your Data Protection Rights

SurprisMe would like to make sure you are fully aware of all of your data protection rights. In particular, you are entitled to the following rights:

· Right of Access:

You shall have the right to obtain from SurprisMe confirmation as to whether or not your personal information is being processed, and, where that is the case, you may request for a copy of your personal information.

· Right to Withdraw Consent:

The provision of your consent shall give SurprisMe a lawful basis to process your personal information. You may also revoke your consent to processing.

· Right to Rectification:

If you entered the incorrect age or gender, we can assist you. Please submit a feedback within app and we will handle your request.

· Right to Erasure:

You shall have the right to ask for your personal information to be deleted in certain circumstances;

Please note that your right to erasure may be limited if the data are necessary for compliance with a legal obligation or for the establishment, exercise or defense of legal claims.

· Right to Restriction on Processing:

You shall have the right to object to and ask for restrictions on the processing of your personal information in certain circumstances;

· the processing is based on your consent; and

· the processing is carried out by automated means;

· Right to Objection:

You shall have the right to object, on grounds relating to your particular situation, at any time to processing of your personal information.

SurprisMe shall no longer process the personal information unless SurprisMe demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims;

· Right to Complaint –

You shall have the right to file a complaint with our Data Protection Officer (details of which are provided below) if you think that one or more of your rights have been infringed by SurprisMe.

12. Exercising your data protection rights

If you wish to update or delete your personal information submitted, you can update it via the App. Alternatively, you can send your request to our Customer Service Manager at: SurprisMe@ghwzj.com

13. Cookie Policy

Cookies are small text files that are stored on your browser or device by websites, applications, online media and advertisements when you visit a website.

We use cookies and other similar identification technologies such as web beacons and pixel tags on our Site, App, emails and online advertisements for various purposes, including verifying users; remembering user preferences and settings to enhance your experience when you return to our Site or App; delivering relevant content and advertisements based on your preferences, location and usage patterns; monitoring, evaluating and optimizing the operation of our Site and App; tracking and measuring the effectiveness of our advertising campaigns; and analyzing traffic on our Site, our App and the websites of our partners or SurprisMe Group members.

You can exercise your right to choose whether or not to accept cookies by adjusting your browser settings to modify your cookie preferences. Most browsers are set to accept cookies by default or prompt you to accept cookies, but you are free to remove or block all browser cookies. However, if you turn off your cookies, some of our services may not function properly and you will not be able to receive the most efficient and personalized experience.

14. Notification of Changes

We reserve the right at our discretion to make changes to this Privacy Policy from time to time. You may review updates to our Privacy Policy at any time via links on our Site. You agree to accept electronic communications and/or postings of a revised Privacy Policy on the Site, and you agree that such electronic communications or postings constitute notice to you of the Privacy Policy.

If we make material changes to this Privacy Policy, we will notify you by publishing a revised Privacy Policy or by means of a notice on our Site, or as a pop up within our App, or as required by law. You agree to review the Privacy Policy periodically so that you are aware of any modifications. You agree that your continued use of the Service after we publish a revised Privacy Policy or provide a notice on our website constitutes your acceptance of the revised Privacy Policy.

15. Contact information

If you have any questions about this Privacy Policy, please contact us at SurprisMe@ghwzj.com